Terms & Conditions

POLICIES

Thank you for visiting the website for MACKSUPPLIES.ME, LLC. This website is operated by MACKSUPPLIES.ME, LLC. and provides you with the latest information on our company. As a e-commerce retailer, we understand that privacy and policies are important, and we have posted these policies to inform you of our commitment to you when we collect information on this site, how we use it, and whether it is shared with any third parties for order processing or marketing purposes. Please note that these policies apply only to this website for general order processing. For the policies of each of our third party venders that operate e-commerce services, please refer to those specific websites.

Orders

AVAILABILITY & TIMING

All orders are subject to product availability.  Once your order is placed, we process orders based on availability and timing, there is no guarantee that an order may be processed, modified, or canceled without confirmation of inventory.  If you wish to modify your order or add additional products, we will accommodate to the best of our ability, though if you receive a shipping notification; additional cost may apply, please contact us as soon as possible.

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact our Customer Support at support@macksupplies.me

BACKORDERED ITEMS

In the event an item you’ve ordered is out of stock, we will ship the items available and ship the out of stock item(s) as soon as they become available via an expedited method at no cost to you.

COMMUNICATION

MACK Supplies.ME primary form of communication is through email for accountability purposes. All order confirmations are received to a specific email address and expedited to our Hospitality Coordinators for verification of products and custom communication.  Please be sure to provide a valid contact information when placing communication.  Further communication may be required to clarify custom request, a phone number is always helpful for this purpose.

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact our Customer Support at support@macksupplies.me

ORDER CONFIRMATION

MACK Supplies.ME may, in its sole discretion, may refuse or cancel any order and limit order quantity based on requiring additional qualifying information prior to accepting or processing any order.  Once your online order is received, we’ll provide you with an email order confirmation.  If you have multiple items on your order, you may receive additional emails for each item. The order confirmation email provides a summary of the items in your order and will display the delivery address, receipt of the order confirmation , however, does not signify MACK Supplies.ME acceptance of your order, nor does it constitute confirmation of our offer to sell; we are simply confirming that we received your order.  MACK Supplies.ME reserves the right at anytime to accept or decline your order for any reason.  If your order is canceled after receiving an order confirmation you will be refunded the billed amount.

We send a shipment notification email when the item leaves our warehouse. This email includes the carrier name, tracking number, and an estimated delivery date. You can click the tracking number to track your package or enter the tracking number on the carrier’s website.

PRICING GENERAL INFORMATION

MACK Supplies.ME, LLC. will provide accurate information based on immediate inventory, though cannot confirm prices or availability of an item until after your order is placed.  Pricing and availability are based on real time efforts to accommodate customer demands.  Where our pricing may change at anytime, we honor the sale price once the order is received and transmitted to you via receipt.  However, the receipt of your order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a product.  MACK Supplies.ME, LLC. reserves the right to cancel any orders containing pricing or availability errors, with no further obligations to you, even after your receipt of an order confirmation or shipping notification from MACK Supplies.ME, LLC.  MACK Supplies.ME, LLC. may, at its own discretion, either contact you for instructions or cancel your order and notify you of such cancellation.

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact our Customer Support at support@macksupplies.me

RECEIPTS & STATEMENTS

MACK Supplies.ME will provide a customer receipt/ statement via email on all orders placed.  Please be sure to secure this until shipment is received, thereafter your order information is tracked through your account profile.

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact our Customer Support at support@macksupplies.me

Privacy

PRIVACY DISCLOSURE

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

WHAT HAVE I CONSENTED TO BY PURCHASING ONLINE WITH MACK SUPPLIES.ME?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

DO YOU DISCLOSE MY INFORMATION TO ANYONE?

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service; otherwise your data is stored on a secure server behind a firewall.

WHAT SHOPPING CART IS UTILIZED TO COMPLETE MY PURCHASE?

Our online store is hosted on WooCommerce. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through WooCommerce’s data storage, databases and the general application. They store your data on a secure server behind a firewall.

WHAT HAPPENS TO MY CREDIT CARD INFORMATION DURING PURCHASE?

If you choose a direct payment gateway to complete your purchase, then WooCommerce stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, Discover and PayPal.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read WooCommerce’s Terms of Service (https://www.woocommerce.com/legal/terms) or Privacy Statement (https://www.firstdata.com/legal/privacy).

WHAT HAPPENS TO YOUR INFORMATION?

When a customer purchases something from our store, as part of the buying and selling process, we collect the personal information that you voluntarily submit to this site such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Through our own efforts we mass market (if applicable): With your permission, we may send you emails about our store products and other updates.

WHAT HAVE I CONSENTED TO BY PURCHASING ONLINE WITH MACKSUPPLIES.ME?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

WHAT DATA IS GIVEN TO A THIRD-PARTY SERVICES?

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located in different jurisdictions than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements. Please note once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by these Policies or our website’s Terms of Service and Legal Notice.

HOW SECURE IS MY INFORMATION?

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Payment

WHAT ARE MY PAYMENT OPTIONS?

MACK Supplies.ME  accepts a variety of payment methods online most common methods include credit and debit cards (AMEX, Discover, MasterCard, Visa), and PayPal.  Some payment types are ineligible for orders that ship to multiple addresses.  If you are using an ineligible payment type for an order shipping to multiple addresses, you will need to change the payment method, or ship your order to a single address.

NOTE: To prevent any unnecessary delays processing your order, please be sure to utilize the accurate billing address linked to credit card or have accurate login information for your account. If you have recently moved or are unsure whether you receive your credit card statement at your address, please contact your card-issuing bank to confirm before ordering.

PAYMENT RELATED POLICIES

Our payment-related policies ensure buyers have consistent access to familiar and secure payment methods, transparent information on how to pay and what to pay for, and know what to do if something goes wrong. Please be assured we will assist throughout the order process and validate your account information is protected and accurate to finalize payment.

SALES TAX RATE

In accordance with state and local law, your online purchases from MACK Supplies.ME will be taxed using the applicable sales tax or seller’s use tax rate for your shipping address.  Sales tax will be charged on all orders shipped in Pennsylvania, the rate is 0.06%.   Per current online retailer legislation and due to not having a physical presence outside of Pennsylvania, MACK Supplies.ME is not required to collect sales tax for sales into that state. If you are tax-exempt, during your order process you will have an option to “Upload Tax Exempt Form.” If you are not registered, e-mail us a copy of your tax exempt form to exempt@macksupplies.me

NOTE: If you have confirmed a corporate tax-exemption; only corporate-issued credit cards will be accepted as a method of payment.

Product

CONSUMER RETAIL

MACK Supplies.ME sells and ships products to end-user customers only, and we reserve the right to refuse or cancel your order if we suspect you are purchasing products for commercial or any knowledge of unethical business practices.

PRODUCT GENERAL INFORMATION

MACK Supplies.ME product purchases and use of products are subject to additional terms and conditions found on this page.  MACK Supplies.ME reserves the right to make modifications of packages, products, or prices at any time necessary to correct errors that may inadvertently occur during the consultation point of sale.

PRODUCT RESALE RIGHTS

MACK Supplies.ME buys and sells products from store retailers in their original packaging.  Relabeling, repackaging, tampering with, otherwise altering any serial numbers, UPC codes, batch or lot codes, or other identifying information on products or their packing is against our business ethics.  When packaging and shipping our products, in no way are we creating an impression that the products are made by, manufactured by, or a representative of the vendor organization.  In certain instances some products may be packaged more securely to conform to packaging compliance per the request of custom client request.  We represent the products in a professional manner and refrain from any conduct that is or could be detrimental to the reputation of our vendors.  We have taken extensive research and efforts to provide our customers with the highest quality and demand products for their consumer needs.

Returns

RETURNS POLICY

CUSTOMER satisfaction is our primary goal. If you are not completely satisfied with your purchase, please contact us immediately! We would like to ensure your complete satisfaction of the product you receive from the purchase to your designated delivery address. All orders are guaranteed for delivery. If orders are not received due to circumstances beyond our control, a replacement item, at our discretion may be ordered and shipped immediately.

ALL SALES ARE FINAL. No returns or refunds accepted unless otherwise stated below. Exchanges are not permitted. Items received that are defective or damaged will be replaced with the same item. Please submit photos of damaged items immediately after receipt, send us an email at support@macksupplies.me, please include your order ID from your package slip receipt.

Our policy expires after 30 days after item has been delivered. If 30 days have gone by since your order has been delivered, unfortunately we can’t offer you a refund. We only replace or refund items if they are defective or damaged.

Refunds will ONLY be granted for items received damaged. Refunds are not granted due to longer than expected shipping/processing times.

These options above our company remedies to satisfy your experience. All other remedies are herby excluded. The exclusions or restrictions herein are subject to and may be limited by application of law and you may have additional rights from state to state.

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact our Customer Support at support@macksupplies.me

RESTOCKING FEES

A restocking fee will be deducted from your return credit to compensate MACK Supplies.ME cost of processing orders back into inventory.  The fee is 25% of the item(s) cost for the order.

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact our Customer Support at support@macksupplies.me

RETURNS FOR CUSTOMERS

ALL SALES ARE FINAL. No returns or refunds accepted unless otherwise stated below. Exchanges are not permitted. Items received that are defective or damaged will be replaced with the same item. A refund credit or check will be issued to the original order upon receipt and verification of the product(s) damaged. Shipping charges paid at the time of checkout will not be credited along with the return. A restocking fee will be deducted from the amount due. Customers are responsible for the cost of return shipping.

Not all custom order request products shipped can be returned. Please click here and complete the return request form, along with upload any pictures of items received.

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact our Customer Support at support@macksupplies.me

Shipping

ADDRESSES

Our shipping methods are only as accurate as the address information that we are given. Please verify all of your shipping and billing information when placing your order.  Our system is capable of retaining multiple addresses; although it will always select the default address for both shipping and billing. You will have the option of entering a new address or selecting one that has been previously entered during the checkout process.  It is your responsibility to verify that all addresses are complete and accurate. Please make sure to include your apartment, suite, unit, room, or space number to ensure proper and timely delivery of your order.  All orders will be shipped to the address listed on the confirmation page of the order.

DELIVERY TIME

An estimated delivery time will be provided to you once your order is placed.  Delivery times are estimates and commence from the date of shipping, rather than the date of order.  Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.  Unless there are exceptional circumstances, we make every effort to fill your order within 10 business days of the date of your order, except holidays.  Please note we do not ship on weekends.

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.  Products may also be delivered in separate shipments.

SHIPPING COSTS

Shipping costs are based on the weight of your order and the delivery method.  To find out how much your order will cost, simple add the items you would like to purchase into your cart, and proceed to checkout page.  Once your checkout page for your order is on screen your shipping charges will populate for review.

Additional shipping costs may apply to remote areas outside of the Shipping Location.  You will be informed of any charges on the checkout page.

SHIPPING LOCATION

Items offered on our website are only available for free shipping to addresses currently in Pennsylvania.  Where we accept orders outside of these states your shipping cost will effect your total cost of each product and packages. We apologize we only ship within the intercontinental United States of America, excluding Puerto Rico and the Virgin Islands.